Injury Management


Despite hazard identification and management measures, accidents happen.

Rehabilitation Services can provide a comprehensive tool for employers and insurers to manage workplace injuries. It ensures a responsive, cost-effective and purposeful approach, aimed at reducing time loss injuries and facilitating evidence-based treatment interventions to achieve the optimal return to work and recovery outcomes.

Notification, Contact & Plan Compliance

Rehabilitation Services is able to provide injury management services on an outsourced basis guaranteeing organisational compliance, highly effective injury management, detailed documentation and insightful planning. Arrangements are flexible to include total function management or as an overflow resource for return to work coordinators and / or injury managers.

Establishment of Provider Networks

Rehabilitation Services facilitates the establishment of a network of relevant providers of health services specific to the needs of individual organisations that allow direct input into the injury and health management process. Service standard agreements are negotiated with focus on convenience, quality and value. The net result ensures service expectations are conveyed, processes are clearly acknowledged, and results closely monitored.

Claims Analysis & Reviews Support

Rehabilitation Services professionals often assist with the analysis of individual claims to establish best course of action to achieve positive results and minimize premium impacts. Future cost estimations are able be established to assist in the decision-making process. Claims review attendance is available on request from the insurer or employer to provide injury and claims management expertise.

Claims and Injury Management Helpline

Rehabilitation Services offers direct and on-call access to experience and expertise in dealing with injury and claims management issues. We’re here to help navigate the complexities and impact of injuries on individuals, organisations, peers, finances and schemes – it’s what we do.

For further information on this service please call 1300 782 183.

Good to Great Injury Management Training

Bridging the gap between good policy and good practise can be difficult. Rehabilitation Services has developed a specialised training workshop to up skill line managers, supervisors and directors in the most effective approach to achieving an exceptional workplace culture for the management of injuries, while reducing compensation premiums and improving morale. The Good to Great Injury Management session can be tailored to the time limitations and demands of any organisation while delivering learning that drives behavioural change with lasting results.